Is there a minimum order quantity for certain products?

Yes, there is a minimum order quantity (MOQ) requirement of 300 €. MOQ details will be specified at the time of order placement. Please, individual changes consult with our customer service.

What is the delivery time for wholesale orders?

Delivery time for orders is typically 1 - 3 working days, but may vary depending on the location.

Can the orders be shipped internationally?

Yes, orders can be shipped within the European Union. The customer is usually responsible for any customs fees, duties, or taxes that may be imposed by their country's customs department.

What payment method can I used?

Payment can be made via credit card, bank transfer, or other accepted forms of payment.

How can I change an existing order?

Yes, it is possible to change the order if it has not yet been sent. For any changes, please contact our customer service immediately and we will do everything to accommodate your request.

What happens if a model I order is out of stock?

Usually, we replace the out-of-stock models with others that match up in value and/or are included in your order. It’s a good idea to leave a comment at the checkout with the model numbers you prefer as replacements in case it’s needed. You’ll get a notification with all the details, whenever any items on your order are out of stock.

Can I cancel my wholesale order?

Unfortunately, wholesale orders cannot be cancelled once they have been placed and paid for.

Does Fashion-wholesale.eu accept returns or provide refunds for wholesale orders?

According to legal regulations, the return of goods in B2B sales after they have been taken over is not possible. However, based on objective circumstances, an individual assessment of your request is possible - in this case, please contact our customer service.

How should I report damaged or defective products?

If you receive damaged or defective products, please inspect them within 24 hours of delivery. To report the issue, contact our customer service within 24 hours of receiving the shipment. Provide detailed information about the damage or defect, including clear photos, to expedite the resolution process.

Are the products in wholesale orders original?

This wholesale platform is operated by Canada2015 Ltd., a legitimate EU-based company with many years of experience in the industry. Supplied from original brands. Please be aware that we’re not an official distributor of the brands. We act as an intermediary between the client and the supplier of the items.

If you have any specific questions, please contact us at info@fashion-wholesale.eu.